FAQs

  • When does the 14-day guarantee start?
    It starts on the day your order is marked as delivered by the carrier.

  • What items are eligible for return?
    Only items that are unused, unopened, and in their original sealed packaging, requested within 14 days of delivery.

  • Can I return opened or used patches?
    No. For hygiene and safety reasons, opened/used (or partially used) patches are not eligible for return.

  • I tried the product and didn’t like it — can I get a refund?
    If the product has been opened/used, it typically can’t be returned for hygiene reasons. If there’s an issue (damage/defect/wrong item), contact us and we’ll make it right.

  • My order arrived damaged — what should I do?
    Email us within 48 hours of delivery with your order number and clear photos of: (1) the product, (2) the outer packaging, and (3) the shipping label.

  • I received the wrong item — what happens next?
    Contact us within 48 hours. We’ll confirm the issue and send the correct item or offer an appropriate resolution.

  • Who pays for return shipping?
    If you changed your mind or ordered the wrong item/quantity, you cover return shipping. If the return is due to our error (damaged/defective/wrong item), we’ll cover it when applicable.

  • How do I start a return?
    Email support@peachpatches.com with subject: “Return Request — Order #XXXX”. Include your order number, the reason, and photos if relevant.

  • How long do refunds take?
    After approval, refunds are typically processed within 5–10 business days (timing depends on your bank/payment provider).

  • Are shipping fees refundable?
    Original shipping fees are non-refundable unless the return is due to our error.

  • Do you offer exchanges?
    We don’t offer traditional exchanges. If your item is eligible for return, return it (unopened) and place a new order. If we made an error, we’ll send a replacement.

  • Can I cancel my order?
    If the order hasn’t been processed/shipped yet, contact us immediately and we’ll do our best to help. If it’s already shipped, it can’t be cancelled.

  • What about subscription orders?
    You can cancel before the next billing date. Once an order has been processed/shipped, it can’t be cancelled, but may still qualify for return if unopened and requested within 14 days of delivery.

  • What if my parcel shows “Delivered” but I didn’t receive it?
    Contact us. We’ll check tracking details and help you file an investigation with the carrier. Resolution depends on the carrier’s investigation and delivery confirmation.

  • What if the tracking hasn’t updated for several days?
    Message us with your order number. We’ll review tracking and support you with the next steps.